Troubleshooting & FAQ

Views Not Counting

Symptom: Views stay at 0 or don’t increase.

Solutions:

1. Check your counting mode. If you use page caching, switch from PHP to JavaScript or REST API mode
2. Check exclusions. If you’re logged in as admin with “Exclude all logged-in users” enabled, your visits won’t count
3. Check the count interval. If set to 30 minutes, revisiting within that window won’t add a count
4. Try incognito mode to rule out cookie/login-based exclusions
5. Check for JavaScript errors (browser console) if using JS or REST mode

Counts Seem Wrong

Higher than expected: Check if bots are being properly excluded. Some aggressive crawlers may bypass user-agent filtering.

Lower than expected: Likely a caching issue — switch to JS or REST counting mode.

Different from Google Analytics: View Counter counts page loads, not sessions. One user loading a page 3 times = 3 views. GA may count this differently.

Cache Compatibility

View Counter WP is tested with:

• WP Super Cache, W3 Total Cache, WP Rocket
• LiteSpeed Cache, Cloudflare APO
• Redis/Memcached object caching
• Varnish, Nginx FastCGI cache

For all caching setups, use JavaScript or REST API counting mode.

Common Questions

Does it work with multisite? Yes — network activate or activate per site. Each site tracks independently.

Does it slow down my site? No. PHP mode adds one lightweight database write. JS/REST modes fire an async request after page load that doesn’t block rendering.

Is it GDPR compliant? Yes. No personal data is stored, no external requests are made, and the optional count-interval cookie contains no identifying information.

Can I reset view counts? Yes — edit any post, find the View Counter meta box, and set the count to 0. Or use the REST API: POST /posts/{id}/adjust with count=0.

Where is data stored? View counts in wp_postmeta (key: _vc_view_count). Daily aggregates in custom table wp_vc_daily_views.